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Customer Support/ Customer Service Representative

A Customer Support Representative addresses user issues, provides product information, and ensures satisfaction through assertive issue resolution and adherence to procedures.

Category: Behavioral Expertize Level:

Skills Required

  • Achievement Drive
  • Problem Solving and Lateral Thinking
  • Attention To Detail
  • Analytical Excellence
  • Communication and Influence
  • Team Orientation & Collaboration
  • Diverse and Inclusive Approach
  • Resilience
  • Willingness to Learn
  • Empathy
  • Quality Adherence

About the Customer Support/ Customer Service Representative Assessment

A Customer Support/ Customer Service Representative Executive primarily addresses issues faced by users and provides information about products and services by solving issues assertively. They follow the procedure, guidelines provided, and implement it while troubleshooting queries. They also maintain records of transactions and interactions with users. Customer satisfaction is a priority for Customer support executives, who go the extra mile to solve issues raised by customers.