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The ServiceNow admin knowledge assessment evaluates skills in system upgrades, customizations, managing update sets, and ensuring system security.
ServiceNow is a platform service provider specializing in cloud-based services that encompass a wide range of areas, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Customer Service Management, HR Service Delivery, Security, and Business Application Development.
The ServiceNow administrator knowledge assessment is designed to evaluate individuals based on the following characteristics:
1. Proficiency in executing system upgrades effectively and crafting advanced customizations.
2. Competence in managing update sets and delivering exceptional support as needed.
3. Capability to oversee, govern, and maintain system security.