Situational Judgement Test (SJT) - Service

About the Situational Judgement Test (SJT) - Service Assessment

The Situational Judgment Test (SJT) - Service consists of attitudinal, behavioral and situational questions aimed at assessing the candidate's ability to problem solve and use appropriate judgment while performing in a service function. The test was developed to assist organizations in identifying those individuals who have a strong service orientation, meaning individuals who possess and demonstrate those skills necessary for providing excellent service.