Job Description

Associate Customer-Success

Customer and Sales

Job Description

Who are we looking for?

We are seeking a Associate Customer Success to join our world-class team. We are very interested in individuals who have a track record of finding creative solutions to unique problems in the past, and those who will thrive in challenging situations.The Customer Sucess team at Talview is a critical part of our future success, and we are looking for absolutely and only the best people out there. We take the success of our customers from across the globe very seriously. We feel their joy. We feel their pain.

We want to hire the right person wherever you are in the world. If you’re in Bangalore or interested in relocating to our office, you’ll enjoy working flexible working hours, fantastic development environment, opportunity to work with some of the best minds.

We expect to see :

  • 1-3 years of experience
  • Excellent Written and Verbal Skills in the English Language
  • Relationship Management and Networking Skills
  • Firm grasp of using computers and office software tools
  • Time management and quick learning
  • Interest in marketing as a career

Additional responsibilities include :

  • Training and onboarding customers
  • Resolving escalated customer complaints without the need for team lead intervention
  • Documenting of help, troubleshooting and problem resolution steps
  • Discovering upsell opportunities and contract renewals
  • Conducting customer feedback calls and reviews
  • Contributing to product roadmap based on customer inputs and providing feedback to product team on new features rolled out