Organization Profile
The American Association of Airport Executives (AAAE) stands as the largest professional organization dedicated to airport professionals, boasting over 10,000 individual members and more than 650 corporate members. Renowned for representing airport interests at various federal levels and organizing over 50 conferences and 75 training programs annually, AAAE faced the challenge of modernizing its professional development and certification processes to adapt to the digital age.
Challenge
The onset of the COVID-19 pandemic in 2020 compelled AAAE to swiftly pivot from traditional in-person training and examination methods to digital alternatives. The organization faced the immediate need to facilitate remote learning and certification exams for its members, many of whom found themselves with an unprecedented opportunity for professional development during the travel downturn. The critical goals were to ensure accessibility, maintain exam integrity, and support candidates adequately in the new digital format.
Solution
AAAE chose Talview as its partner for this digital transformation. Talview, with
nearly a decade of experience in the assessment and proctoring space, offered a
comprehensive and accessible exam platform. The platform's features, including
24/7 support and integration capabilities with AAAE's existing systems, made it a
cost-effective and efficient solution. These exam were AI proctored with and
option to be reviewed later by AAAE staff. Key aspects of the solution included:
- Quick and Effective Implementation: Talview's platform was rapidly deployed,
facilitating a seamless transition to online certifications.
- Support and Accessibility: Continuous support from Talview ensured AAAE
could offer round-the-clock assistance to its candidates, regardless of their
technological prowess.
- Adaptability: Talview accommodated AAAE's unique requirements, such as
additional support for candidates not accustomed to digital exams and
provisions for ADA compliance.
- Enhanced Security Measures: To address the critical issue of exam integrity,
Talview implemented advanced security protocols, including the introduction of
a secondary camera to prevent malpractices.
Result
The partnership between AAAE and Talview yielded significant benefits:
- Increased Access and Participation: The digital platform enabled AAAE to reach a broader audience, facilitating training and certification for members across various geographical locations and levels of technical ability. Year-on-year, there has been a 20%
increase in the number of candidates taking assessments.
- Integrity and Trust: Through stringent security measures and continuous support, AAAE maintained the integrity and value of its certification programs with our proctoring solution, ensuring their continued relevance and respect within the industry.
- Efficiency and Scalability: Transitioning to Talview's digital platform reduced administrative burdens and allowed AAAE to scale its certification programs effectively.
- Enhanced Learning Experience: The flexibility and convenience of online learning and exams improved the overall experience for participants, contributing to a positive perception of digital professional development. An outstanding 98.51% of candidates had
great user experience based on their reviews.
Conclusion
The successful partnership between AAAE and Talview demonstrates the transformative potential of digital technology in professional development and certification. By embracing digital solutions, AAAE not only navigated the challenges posed by the pandemic but also laid the foundation for a more inclusive, efficient, and secure future for professional education within the airport industry.
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