Empowering Customers and Ecosystem Partners with Cost-Effective Certification Solutions

Organization Profile

This leading American work management software company has been a cloud-based powerhouse since 2005, empowering teams to efficiently plan, track, and manage projects. With robust features such as task management, workflow automation, and real-time reporting, it has become a go-to solution for businesses of all sizes. By serving as a centralized hub for collaboration and communication, this platform aims to streamline processes and boost productivity.

Challenge

• The company and its customers faced high costs with the current proctoring vendor due to steep service fees and hidden expenses, such as extended integration periods and frequent technical support. These costs impacted the affordability and attractiveness of the certification programs.
  
• The existing proctoring solution was difficult to integrate with the company’s Learning Management System (LMS), causing delays and requiring manual interventions. The lack of a sandbox environment for testing further restricted the ability to customize the certification experience to the specific needs of customers and partners.
  
• It also created negative experience for customers and ecosystem partners. Technical glitches, complicated navigation, and slow onboarding processes resulted in high levels of dissatisfaction, discouraging participants from engaging in the certification program.

Solution

To overcome these challenges, the company partnered with Talview to leverage its AI + Human proctoring solutions and enhance the certification experience for both customers and ecosystem partners.

• Record & Review Proctoring:Talview’s AI-driven proctoring solution monitored exams in real time, flagging potential integrity violations. Human proctors verified these flags to ensure accuracy and fairness, maintaining trust and credibility among customers and partners.
• Rapid and Seamless Integration: Talview’s solution integrated quickly with the company’s LMS and other platforms, reducing setup time from weeks to days. This integration streamlined the exam process, minimized technical issues, and reduced the overall cost of operations.
• Enhanced User Experience: Talview’s intuitive interface and customizable proctoring settings provided a smoother, more reliable exam experience. With fewer technical difficulties and a more straightforward process, customer and partner satisfaction levels increased significantly.

Result

• Improved Exam Integrity and Credibility: The combination of AI monitoring and human oversight led to a significant decrease in exam misconduct, enhancing the credibility of the certification programs for customers and partners.

• Higher Satisfaction and Engagement: Enhanced user experience and reduced costs led to a 30% increase in participant satisfaction, as reflected in feedback from exam takers.

• Cost Reduction and Increased Affordability: The company and its customers experienced a 40% reduction in proctoring costs, making certification programs more affordable and accessible.
  
  
• Growth in Learner Participation: The cost savings allowed customers to expand their certification offerings, resulting in a 5% increase in the number of learners participating in the programs

Conclusion

By partnering with Talview, the work management software company was able to significantly enhance its certification program for customers and ecosystem partners. The new proctoring solution provided a superior exam experience, maintained the integrity of the process, and delivered substantial cost savings. These savings were passed on to customers, enabling them to broaden their learning programs and increase participation by 5%. Talview’s AI + Human proctoring solution proved instrumental in supporting the company's commitment to excellence in customer education and ecosystem growth.