AI-Driven Authentication: HCLTech’s Talent Strategy for Preventing Candidate 
Impersonation in Hiring

Organization Profile

HCLTech is a leading global technology company that empowers organizations through innovative technology solutions. With a diverse range of services, including IT consulting, digital transformation, and product engineering, HCLTech serves numerous clients across various industries, striving to deliver excellence and drive business growth.

Challenge

HCLTech was facing challenges in hiring quality candidates due to various 
underlying factors.

• Slow candidate workflow hampered recruiters' efficiency in screening candidates, scheduling interviews and managing interviewers, impacted the hiring timelines.

• Recruiters and panel members struggled to detect and address proxy candidates effectively, due to the absence of a built-in candidate authentication system leading to poor quality hires.

• Hiring manager burnout due to one-to-one interviews and other manual hiring tasks.

Solution

Talview was able to provide suitable solutions to HCLTech to revamp their recruitment process and make it more efficient.

• Streamlined Candidate Workflow: The candidate workflow allowed recruiters to swiftly screen candidates, assign interviews, and manage the entire process with a comprehensive view of each candidate's journey.

• Candidate Verification: An inbuilt AI enabled candidate authentication system was introduced within the interviewing platform to ensure recruiters and panel members could detect and act upon instances of candidate impersonation, thereby maintaining the integrity of the hiring process.

Result

With the new solution HCLTech was able to reduce interviewer burnout 
while maintaining candidate integrity and quality.

• One platform for a unified candidate view: The candidate workflow allows recruiters to swiftly screen candidates, assign interviews and panels while keeping a bird's eye view of the entire journey.

• Automated candidate authentication: The platforms inbuilt candidate authentication system ensures recruiters and panel members were able to recognize and act upon candidate impersonation. Over a period of 7 months, Talview identified and prevented 10 fraudulent candidates from progressing through the interview stage, achieving a 100% success rate in detecting and preventing potential fraud.

• Scalability: US and Europe regions have seen more than 200% growth in adoption this FY compared to previous FY.

Conclusion

By addressing critical challenges in their recruitment process, HCLTech not only enhanced the speed and quality of their hires but also ensured the scalability of their operations in expanding regions. The innovative use of face authentication and real-time checks significantly improved the integrity of the recruitment process while reducing the workload on hiring managers. These strategic improvements have positioned HCLTech to continue attracting and retaining top talent, driving their business forward.