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[CUSTOMER STORY]

RM’s Story: Securing the Future of Digital 
Assessments

Introduction

Maintaining the integrity and security of online assessments has emerged as a paramount concern in the world of digital education. RM, a leading digital assessment provider, and Talview, a leader in AI-driven remote proctoring solutions, have joined forces to tackle this challenge head-on. In this story, we deep dive into their collaborative efforts to secure the future of digital assessments, focusing on AI's role in upholding integrity.

Background

RM, with a rich history spanning over 50 years, has been at the forefront of delivering high-quality, secure assessments worldwide. Talview, renowned for its customer success-driven approach, brings cutting-edge remote proctoring solutions to the table. Together, they embarked on a journey to integrate AI and remote proctoring seamlessly into RM's assessment platform, aiming to provide a comprehensive solution to organizations globally.


Challenge

The onset of the COVID-19 pandemic in 2020 accelerated the shift towards online assessments. However, this transition raised significant concerns around maintaining the integrity, security, and accessibility of exams. RM recognized the need for a robust solution that could not only enhance the assessment experience but also ensure fairness and integrity across diverse geographical regions.


Solution

The partnership between RM and Talview focused on the development and integration of a seamless, AI-enabled remote proctoring solution. This solution was designed to complement RM's digital assessment platform, providing multiple layers of security and integrity checks through advanced AI algorithms. Key components of the solution included:

  • AI-Driven Candidate Verification
    To prevent impersonation and ensure that the candidate appearing for the test is the authorized individual.

  • Remote Proctoring Options
    Offering a range of proctoring solutions, from fully automated AI proctoring to live proctoring and record-and-review services, tailored to different assessment needs.

  • Adaptive Testing Support
    Leveraging generative AI to create larger and more secure item banks, enabling adaptive testing approaches.

Result

The RM and Talview partnership has yielded significant results, revolutionizing the digital assessment space by:

  • Expanding Global Reach
    Enabling assessments to be securely delivered and proctored across over 170 countries, thereby broadening the accessibility of quality education.

  • Enhancing Assessment Integrity
    The integration of AI and remote proctoring technologies has substantially reduced instances of malpractice, ensuring the credibility of the certification process.

  • Improving Candidate Experience
    Through seamless integration and 24/7 support, candidates can undertake assessments at their convenience, with minimal stress and maximum integrity.

  • Innovative Approaches to Assessment
    The partnership is exploring future possibilities, including blockchain verification for record security, predictive cheating analytics, and even proctoring within the metaverse.

Conclusion

The collaborative efforts of RM and Talview have set a new standard in digital assessments, illustrating the power of partnership in addressing complex challenges. By harnessing AI and remote proctoring, they have not only enhanced the integrity and security of online exams but also paved the way for more innovative and flexible assessment solutions in the future.

Quick View

RM logo

Name:  RM


Industry: Education Technology


Location: UK


Website: rm.com


Solution(s) Used: AI Proctoring 

Client Testimonial

Quote34

"We’ve seen proctoring has opened up opportunities for our clients to be able to start moving beyond test centers, look more flexibly about how they deliver assessments, but with confidence regardless of where the assessments are delivered, that it is being delivered with good level of integrity. The partnership with 
Talview has been a real boon for us to be able to progress forward with that."

- Ian Castledine
Head of Proposition,
Digital Assessments

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